Recent Posts

Reasons to keep your Air Ducts Clean

11/14/2017 (Permalink)

The air quality in your home is important. Keeping dust, pollen, pet dander, and other irritants out of the air you breathe involves more than changing the air filter. What about the air ducts? Contaminants collect in the duct system too, and regular cleaning of the air channel is important.

Energy Consumption

Dirty HVAC systems consume more energy than clean ones. Older ductwork starts leaking and not only do irritants enter through cracks, but air escapes too. Dirty ductwork also impedes airflow that drives up energy bills as much as 20 percent. Plus, dirt stresses your system causing frequent breakdowns. Clean ductwork helps lower your utility bill and helps your HVAC unit last longer.

Smelly Air

If someone in your home smokes that cigarette or cigar order hangs not only in the air but in the ductwork. Likewise, if you burned something on the stove, the smoke must go somewhere. These smells and other household odors collect in the ductwork and get circulated five to seven times per day, on average. Odors continue to plague your home long after you remove the offensive item.

More Reasons

Mold and mildew grow in your duct system especially if your home suffered recent water damage from flooding or foundation cracks. Home renovations and repair often lead to contaminants settling in your air system, and newly built homes need the air ducts cleaned before occupancy.

Call the Professional

Air duct cleaning is not an easy job. It needs special vacuum hoses and tools to reach throughout the system. This is not a do-it-yourself task.   Contact SERVPRO of Roanoke and schedule your cleaning today. 

Make sure you contact a NADCA Certified Company for ductwork cleaning. Another helpful idea is to buy a high-quality air filter like the ones sold at home improvement stores. Look for pleated filters costing around $15. Not only do these last a little longer, these filters also catch more debris, including bacteria and viruses, before you breathe it in.  

Holiday Cooking Safety Tips

11/14/2017 (Permalink)

Fire Damage Holiday Cooking Safety Tips Keep your family safe this Holiday Season!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but
if you don’t practice safe cooking habits, your holiday could become hazardous very quickly.

According to the National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries. The
leading cause of fires in the kitchen is unattended cooking. It’s important to be alert to prevent cooking fires.


* Be on alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.
* Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
* If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking. 

* Keep anything that can catch fire—oven mitts, wooden utensils, food packaging, towels, or
curtains—away from the stovetop.


If you have a cooking fire, Follow safety protocols to help keep you and your family safe:


*Just get out! When you leave, close the door behind you to help contain the fire.
* Call 9-1-1 or the local emergency number after you leave.
* For an oven fire, turn off the heat and keep the door closed.
* If you try to fight the fire, be sure others are getting out and you have a clear way out.
* Keep a lid nearby when you’re cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.


SERVPRO of Roanoke wish you a safe and happy holiday season. 


Source: National Fire Protection Association

When Storms hit SERVPRO of Roanoke is ready!

7/5/2017 (Permalink)

Storm Damage When Storms hit SERVPRO of Roanoke is ready! Our highly trained crews are ready to respond 24/7 to storm or flood damage

SERVPRO of Roanoke specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.  

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Roanoke Valley or surrounding area's, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 540-389-5818   24/7 Emergency Service

Let SERVPRO make it "Like it never even happened."

Tips for Water Damage

7/5/2017 (Permalink)

Water Damage Tips for Water Damage Do you have a water emergency?

Turn off circuit breakers for wet areas.  Do not enter rooms with standing water where electrical hazards may exist.

Remove as much excess water as possible by mopping & blottng.

Wipe off any wood surfaces and use clothes pins to keep furniture skirting off damp floors or carpets.

Use aluminum foil or wood blocks between furtniture legs and wet carpeting

Keep a close eye on rivers and streams - be aware of surrounding water!

Call SERVPRO of Roanoke, Montgomery & Pulaski Counties for 24 hour Emergency Service.

What to look for after a Hail Storm

7/5/2017 (Permalink)

Storm Damage What to look for after a Hail Storm UNDERSTANDING HAIL DAMAGE: WHAT TO SURVEY AFTER A STORM

Do you have hail damage?  It is not that easy a question to answer. If your building has asphalt shingles or a metal roof, you may see dents. But, on a built-up (tar & gravel) roof, you might see few to no visible signs of damage. 
When do you need professional help? Three Helpful Indicators:

Hail comes in many sizes and densities, so it can be difficult to know when you actually need to be concerned about damage. Whether you’re staring at pea-sized hail on the ground or golf-ball size hail, here are some signs that indicate it would be a good idea to at least talk to a professional:

  • Damaged vehicles—If the roofs of nearby cars were dented, then there’s a good chance your building also sustained hail damage.
  • Damaged siding, downspouts or windows—If you are unable to safely inspect your roof, hail damage to other parts of your building, such as dented downspouts or siding, can be a good indicator you may need to take action.
  • Work on neighboring properties—If a neighboring building sustained hail damage and is being repaired, it’s a sign you should more closely inspect your roof and building. 

Flooding Evacuation Planning

7/5/2017 (Permalink)

Storm Damage Flooding Evacuation Planning Flooding Evacuation Tips

In the event of a flood, do you know your evacuation routes?  How about a place to stay if you must evacuate?  Do you have pets and can they stay with you?  These are all questions we ask in the moment of crisis when we realize we must evacuate due to flooding.

The safest way to survive a flood is to evacuate the area if you are advised to leave. To ensure that you will be able to act quickly, you need to plan ahead.

Know your community’s local flood evacuation plan and identify several escape routes for your location if roads are blocked. 

If you will evacuate by car, keep your car fueled and in good condition when there is a flood risk. Keep emergency supplies and a change of clothes in your car.

If you need to relocate for an extended period of time, identify a place away from home now where you could go if you had to leave. Consider family or friends who live outside of the local area.

If you expect to go to a shelter after evacuating, download the American Red Cross Shelter Finder app. This app displays open American Red Cross shelters and provides the capacity and current population of each shelter.

Planning ahead will take some of the stress off in the event of an emergency evacuation.  And remember -TURN AROUND DON'T DROWN - never drive through flood waters.

Do you know where your main water shut off is?

7/5/2017 (Permalink)

Water Damage Do you know where your main water shut off is? Do you know where your main water shut off is located?

Knowing how and where to shut off your home’s main water supply is as important as knowing how and where to turn-off or reset an electric breaker or replace a fuse.

Every home was required to have a main water shut-off valve installed during initial construction. So for most emergencies, shutting-off the proper inside valve is very important.

A. Basements – the shut-off valve is typically located near the front foundation wall. The main water may have come through the concrete floor or through the wall. The valve is typically within 3-5 feet of where the main water enters. In some cases, the main water may enter in a different area, like a laundry room, up through the floor, near the water heater or furnace.

B. Crawl-space plus a basement – the shut-off valve may be where the water enters the basement or in some older homes, the shut-off may be inside the crawl space. If the latter is true, you may want to consider a secondary valve located in the basement.

C.) Crawl-space with no basement – the shut off valve will typically be located near the water heater or under the kitchen sink, but anywhere is possible. As with “B” above, it may be inside the crawl-space; in which case, you may want to consider a secondary valve located up in the living space (near the water heater or under a sink).

D. Slab-on-grade construction – the shut-off valve will typically be located near the water heater or under the kitchen sink, but anywhere is possible.

SERVPRO of Roanoke will provide you free water shut off tags for your home.  Call us today and get yours!

Bigs in Blue

5/26/2017 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties are proud sponsors of the Bigs in Blue program with Big Brothers Big Sisters.

The Bigs in Blue program is built on the belief that trust and understanding in a community are developed one relationship at a time.  A police officer who volunteers to be part of Bigs in Blue will be matched with a child facing adversity in the community.  Many children in our area see law enforcement officers solely as authority figures, not as regular people in our communities.  Bigs in Blue will not only enable youth to bond with caring, supportive officers, but will also enable officers to get to know the community they serve.  Win-Win for all!

The local goal is to match 30 children with law enforcement officers across Southwest Virginia in 2017.  All officers in the police departments, fire departments, sheriff's office and emergency response agencies are invited to make a difference in a child's life by becoming a Big.

Tips to avoid Freezing Pipes

1/6/2017 (Permalink)

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.

If your pipes do freeze and cause damage to your home or business, STAY CALM AND CALL SERVPRO, we can make it "Like it never even happened.®"

During a freeze, Take Preventative Action

  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

 To Thaw Frozen Pipes

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.

·  Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too

Restoring Commercial Property after a water damage event

12/27/2016 (Permalink)

Commercial Restoring Commercial Property after a water damage event Our crew is ready and qualified for all your commercial cleaning needs.

Flooding and water damage events in Roanoke commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a small water cleanup or a large scale water event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budget. We understand that every hour spent cleaning up is an hour of lost revenue & productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Roanoke specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained and certified in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.