Recent Posts

Biohazard, Trauma, and Crime Scene Cleanup in Roanoke

7/30/2018 (Permalink)


The last thing you want to worry about following a trauma or crime scene that occurred in your home is the cleanup.  These traumatic events are overwhelming enough without having to worry about the logistics of getting your home back to a normal state, and this is where SERVPRO of Roanoke comes in. 

How We Can Help:

At SERVPRO of Roanoke, we send our highly trained technicians to help return your home back to a safe and livable condition.  Taking all the necessary precautions to ensure the safety of both our crew, and anyone else working around them, we will remove all bloodborne pathogens, arson/vandalism, methamphetamine labs, crime scene residues, sewage backups, and mold situations that may be affecting your home or business.  Our professionals are available 24/7 for reliable biohazard, trauma, and crime scene cleanup and restoration services to both residential and commercial properties.  Our technicians are trained in accordance with OSHA, EPA, and state and local health regulations to ensure they are working in the safest and most effective way possible.  SERVPRO of Roanoke will help turn an unsafe environment back to its clean, safe state.

Call SERVPRO of Roanoke at 540-389-5818 !

National Get To Know Your Customers Day!

7/19/2018 (Permalink)

July 19, 2018 is National Get To Know Your Customers Day, and we want to do just that, but not just today, every day!  When we are working with our customers, it is usually due to the aftermath of some type of damage, whether that be flooding, fire, or even just the need for a general cleaning or air duct cleaning.  During these times we strive to make genuine connections with our customers so that we can help improve their situation as seamlessly as possible.  In order to get an even better understanding of our customers, and the experiences they've had with us, we would like to welcome you to leave us feedback.

Have you worked with us in the past?  How was your experience?  How can we improve our services to provide you with a better customer experience?  

How You Can Share:

Leave us a review on our  Facebook Page

or our Google Page:Google Page

or even feel free to give us a call at 540-389-5818 and leave us feedback!

Smoke and Soot Damage

7/6/2018 (Permalink)

Smoke and soot are both very invasive and can penetrate various cavities within your home, causing hidden damage and odor.  Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke And Soot Facts

  • Hot smoke migrates to cooler areas and upper levels of a structure
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types Of Smoke

There are two different types of smoke: wet and dry.  As a result, there are different types of soot residue after a fire.  Before restoration begins, SERVPRO of Roanoke will test the soot to determine which type of smoke damage occurred.  The cleaning procedures will then be based on the information identified during pretesting.  Here is some additional information:

Wet Smoke - Plastic and Rubber

  • Low heat, smoldering
  • Pungent odor, sticky, smeary.
  • Smoke webs from a wet smoke are more difficult to clean 

Dry Smoke - Paper and Wood

  • high temperatures, fast burning
  • heat rises and therefore the smoke rises

Protein Fire Residue - Produced by evaporation of mater rather than from a fire

  • Virtually invisible
  • Discolors paints and varnishes
  • extremely pungent odor

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your treat your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today!

SERVPRO of Roanoke


Lingering Mold Spores

7/6/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors.  This makes it impossible to remove all mold from a home or business.  Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.  Some restoration businesses advertise "mold removal" and even guarantee to remove all mold, which is a fallacy.  Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture.  Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed.  Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth.  Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Getting Your Commercial Business Back In Action Following A Water Damage

7/6/2018 (Permalink)

Flooding and water damage events in Roanoke commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  Whether we're dealing with a small water cleanup or a large scale water event, we work quickly to assess each unique situation and isolate the damaged area.  In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budget.  We understand that every hour spent cleaning up is an hour lost revenue & productivity.  So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

About SERVPRO of Roanoke

SERVPRO of Roanoke specializes in the cleanup and restoration of commercial and residential property after a water damage event.  Our staff is highly trained and certified in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property!


7/5/2018 (Permalink)

SERVPRO of Roanoke is an Esporta Certified Operator, meaning that we utilize a patented restoration technology that can restore over 90% of the soft contents in a home to a food grade clean.

The Esporta technology also allows us to be able to restore 85% of the soft contents that may have been previously considered unrestorable and tossed by restoration dry cleaners using a traditional cleaning method.

Types of Damages and Contaminations We Can Restore with the Esporta:

  • Contaminated water & sewage
  • Heavy smoke & soot
  • Mold
  • Bio waste contaminated goods

What Types of Items Can Be Restored with the Esporta Wash System:

  • Leather goods of all kinds
    • Shoes
    • Purses
    • jackets
  • Laundry of all kinds
    • Wash and fold
    • Press and hand
  • Household goods of all kinds
    • Sleeping bags
    • Pillows
    • Comforters
    • Stuffed animals
  • Unique articles such as sports equipment
  • A wide variety of other articles

Not only is the Esporta cleaning process thorough, but it is quick as well.  Laboratory results indicate that this process is five times more effective than the traditional washing machines, which means we are able to restore many of the items that you previously thought would need to be replaced.

If you find yourself in a situation where soft contents within your home have been negatively affected by a disaster, call SERVPRO of Roanoke, so we can make it "Like it never even happened."

You Call, We're Ready!

7/5/2018 (Permalink)

We Answer the Phone Ready to Help

Give us a Call Today - SERVPRO of Roanoke 

We understand that when you call us, you may be feeling confused, stressed, and vulnerable.  You need an expert to guide you through this crisis.  SERVPRO of Roanoke has the specific water damage training and experience to help you through this tough time.  We specialize in water damage restoration - in fact, it's the cornerstone of our business.

What to Expect When You Call

When you call, we will ask several questions regarding your water damage emergency.  These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions including:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address where the water damage occurred
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Roanoke

SERVPRO of Roanoke specialized in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Do You Know Where Your Main Water Shut Off Is?

7/5/2018 (Permalink)

Knowing how and where to shut off your home's water supply is as important as knowing how and where to turn-off or reset an electric breaker or replace a fuse.

Every home was required to have a main water shut-off valve installed during initial construction.  So for most emergencies, shutting-off the proper inside valve is very important.


The shut-off valve is typically located near the front foundation wall.  The main water may have come through the concrete floor or through the wall.  The valve is typically within 3-5 feet of where the main water enters.  In some cases, the main water may enter in a different area, like a laundry room, up through the floor, near the water heater or furnace.

Crawl Space Plus a Basement

The shut-off valve may be where the water enters the basement or in some older homes, the shut-off may be inside the crawl space.  If the latter is true, you may want to consider a secondary valve located in the basement.

Crawl Space With No Basement

The shut-off valve will typically be located near the water heater or under the kitchen sink, but anywhere is possible.  As with a situation where there are a crawlspace and a basement, the valve may be inside the crawlspace; in which case, you may want to consider a secondary valve located up in the living space (near the water heater or under a sink).

Slab-On-Grade Construction

The shut-off valve will typically be located near the water heater or under the kitchen sink, but anywhere is possible.

SERVPRO of Roanoke will provide you free water shut off tags for your home.  Call us today and get yours!

Are You Prepared if Flooding Occurs?

7/5/2018 (Permalink)

In the event of a flood, do you know your evacuation routes?  How about a place to stay if you must evacuate?  Do you have pets and can they stay with you?  These are all questions we ask in the moment of crisis when we realize we must evacuate due to flooding.

The safest way to survive a flood is to evacuate the area if you are advised to leave.  To ensure that you will be able to act quickly, you need to plan ahead.

Know your community's local flood evacuation plan and identify several escape routes for your location if roads are blocked.

If you will evacuate by car, keep your car fueled and in good condition when there is a flood risk.  Kep emergency supplies and a change of clothes in your car.

If you need to relocate for an extended period of time, identify a place away from home now where you could go if you had to leave.  Consider family or friends who live outside of the local area.

If you expect to go to a shelter after evacuating, download the American Red Cross Shelter Finder app.  This app displays open American Red Cross shelters and provides the capacity and current population of each shelter.

Planning ahead will take some of the stress off in the event of an emergency evacuation.  And remember - TURN AROUND DON"T DROWN - never drive through flood waters.

Storm Response

7/5/2018 (Permalink)

SERVPRO of Roanoke specialized in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important.  A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resouces to Handle Floods and Storms

When storms hit the Roanoke Valley or surrounding area's, we can scale our resources to handle a large storm or flooding disaster.  We can access equipment and personnel from a network of 1,700 Franchises around the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage?  Call Us Today at 540-389-5818 for 24/7 Emergency Service!

let SERVPRO make it, "Like it never even happened."