What our Customers say...
Firstly, this review is going to sound like it was planted here by a bot or SERVPRO employee or some such thing. It is not. My wife and I moved here to Salem, VA in October from Burbank (Los Angeles), CA. Our sewer main exploded into our basement from its bathroom last Monday, the 27th of March. Thank God for insurance, and thank God for SERVPRO. I have to tell you, I have never seen an outfit more organized, more courteous, more helpful, more knowledgeable nor more outright friendly as these people from Roanoke SERVPRO. I just know I'm going to forget someone, but here they are, Melina, Scott, Dakota, Sean, Mitzi, Justin, and Cindy - and managers Morgan and Robbie and even the Vice President, Kevin Lancaster stopped by. This was manpower, ladies and gentlemen, and the force and wherewithal with which they attacked this sewage-y mess in our basement was astonishing. The day after the overflow they were here, and that night the entire basement carpet, tile flooring in the bathroom and on the stairwell stoop were completely torn out and the floor disinfected. The baseboards were all removed; the walls were all opened up to the studs up to 18 up from the floor and everything inside disinfected so that their blowers could dry what was inside and clean air could flow in and out of the area. They were here Tuesday through today, Monday, one week, and both days on the weekend included. They would call ahead and ask if was okay for them to come over and totally accommodated our schedule and our wishes. This company provides phenomenal service and organization, have no doubt about that - we do not take those qualities lightly. When you don't know anybody in or around a place you just moved into, you cannot make enough new friends. I consider all the good, kind folks down at the Roanoke SERVPRO to be our friends from now on. They certainly are our heroes
SERVPRO is a huge supporter of the public safety community. Quinn Mongan and John Tutle are always seeking ways to advocate for professionals in law enforcement. While John is an our local SERVPRO business development manager, it is Quinn Mongan who makes it happen. Quinn is the owner of the company and is a strong advocate for kids and public safety. Quinn has supported the public safety/law enforcement community with scholarships for over four years.
Montgomery County Chamber of Commerce
Thank you for the work you and your team did cleaning the MACDC building. It has new life!
I pulled in my driveway and noticed water running out from under the garage door. After pulling in the garage I discovered that the hot water heater ruptured and water spraying out the top. The major problem is I have a music room on the same level full of equipment. When I opened the door there was approx 1'' of water. After I shut off the main water supply I remembered that my wife was at the beach with a friend, Carolyn Gearhart who works for SERVPRO so I called her. She said she would call it in. About 45 minutes later 2 SERVPRO vans pulled up and they started helping me carry out the music equipment and rolling up the banners while another got the wet vac going. It wasn't long before the room was empty and they placed high powered fans to dry out the room. Every day after a SERVPRO rep would come by and check to make sure all was drying. All music equipment was saved and I was back up and running in less than a week. A special thanks to SERVPRO
Could have been a major loss
We had a major flood due to a severe roof leaks. I called SERVPRO and within minutes they responded and started getting people on the scene. They were very detailed, organized and professional. I highly recommend them.
Excellent job! Robbie leads his staff well. Would recommend again.
They were so kind and thoughtful and most of all trust worthy. I wish every employer had workers like these guys. They have returned to finish the job by taking down and removing all equipment that was used during this project. There are no words to express how dedicated these guys are. I would say that SERVPRO is a company that stands out above the rest. Kevin has AWESOME people working on our behalf! I want to give thanks to the Lord for their recommendation!
Thank you so much for the wonderful job Matt did on my carpet & sofa & love seat! Everything looks brand new and my whole house smells brand new. Matt is a true professional and told me everything he would be doing. You guys at SERVPRO are the BEST! Thanks again!
Very professional work. Kevin, Shane & Jordan worked diligently in keeping everything dry, clean and livable. We appreciate all their hard work.
I appreciate the courteous and timely manner that this job was done in.
Matt did a super job (cleaning our carpets) and was exceptionally pleasant.
Robbie & Sean provided great service!
I have been extremely pleased with your employees/crew's professionalism and job. I have posted on facebook for all of my friends to know I have used your service and recommend them use you if such a crisis as mine or worse arises.
Very good at explaining process, taking time to communicate and help understand all aspects of process and rationale.
Great performance, follow-up was great.
Excellent and professional service throughout the entire process of water damage.
Well done! Very professional operation.
Wonderful company that worked with me 2,000 miles away!
Very supportive and compassionate and did what job called for.
...After an incident with a kerosene heater, the soot damage was extensive..I and my dad were so impressed with everything. Todd was especially understanding, kept in touch and couldn't have been nicer...The workers dad said were very attentive and would like to thank them so much for their hard work. Me, I can't say enough. From Tammy on the phone to Todd...Please thank your staff for everything. I would recommend SERVPRO in a second...
Dakota and Amanda did a superb job! They were very professional and took care of each and every detail. We were extremely pleased with the work they did! Thanks to Todd for his great management skills!
During the cleanup and restoration of my home, I dealt with personal illness and a sudden illness/death/burial of a close friend. The unique staff at SERVPRO played a major part in reducing the stress and trauma during this painful time. A special thanks goes out to David Duffy, Tony Terry and Tami Schaffer.
We have been so pleased with all aspects of dealing with SERVPRO from the time our water problem occurred until it was resolved.
I would like to commend you and your staff, on the efficient (neat) and professional manner that SERVPRO handled this emergency clean up and building protection service of August 29, 2014. Thank you for your promptly providing photos and the business personal property cleaning service invoice.
Very professional team! The whole crew showed such integrity that is so uncommon today.
While I’m the first to complain if things are not going as expected or needed I also like to pass along praise as well… Tony, Robbie and Shane are excellent folks to work with. They all have great communication skills and a vast knowledge of what to do to get the job done right with the first try. They are truly an asset to your company and we are fortunate to have their expertise during our times of need. Thanks for making it like it never happen.
The ladies who were in my home did an amazing job. I am completely impressed by the work that they did and their professionalism.
Art and Matthew cleaned the vent work at my home on Wednesday. They did a great job and I was glad to meet them. They were courteous and helpful. They were careful when moving furniture and accepted my suggestions with a friendly smile. They worked together well and the job went smoothly. Thank them for a job well done!
Greatly satisfied with all services performed by SERVPRO. They arrived 1 hour after the initial call and worked until midnight. Robbie went above & beyond my expections and has stayed in touch with me on a daily basis informing me of every process in place and what I can expect. He handles his job with great professionalism, care & concern. Will recommend SERVPRO to all my customers due to the efficient, timely and professional service given by your team. Thanks for everything!
These people were the best! They really made a bad siutation tolerable! Thank-you for all your help!
Robbie Terry is an amazing asset to your franchise. He is very knowledgeable and kept us informed throughout the process. He demonstrates incredible empathy and customer service. I hope we never have to go through this again, but if we do, I want Robbie running the show!
I have used SERVPRO before- the good service in the past keeps me coming back. The service is always prompt - courteous - professional - keep up the good work.
Made a bad experience better
".....They completed the job professionally and treated our family with respect. We were listened to, we were heard and our needs were met with integrity, kindness, clarity, constant check ins, and speed. Thank you VERY much!"
Thanks for a job well done. All your workers were considerate, compassionate and very helpful. Their efforts certainly made an unpleasant experience much easier to deal with. I appreciate everyone with whom I had contact.
In the world we live in today, most experiences have become negative, and I just wanted to take a minute to let you know what a wonderful job Matt Collins did on our carpet cleaning at our old house. We lived there for 12 years and never had them cleaned professionally. There were stains that I knew would not come up, but he managed to get just about all of them up. I was able to pay over the phone, and everybody was so nice to me. I am sincerely appreciate.
I would definitely recommend! Everyone I worked with was prompt & attentive to my needs in a special circumstance, with a tight time frame.
Very professional & expert on what and how to do the job. Thanks Kevin.
Hard working individuals, very efficient, courteous and thorough with explanations.
Morgan and his cleaning crew were very professional. They seemed very eager to please and wanted to make sure we were satisfied. Mama D was fantastic!
Great and courteous service!
Everything turned out very well. I'm so pleased!