Recent Why SERVPRO Posts

Three IICRC Master Certified Technicians

2/12/2019 (Permalink)

Why SERVPRO Three IICRC Master Certified Technicians Our 3 IICRC Master Certified Technicians

SERVPRO of Roanoke County is proud to announce that we now have three IICRC Master Certified Technicians on our team.  This morning we presented Mikee Bogan, One of our Production Managers, with his Master Fire and Smoke Restorer Certificate.  He now joins our owner, Quinn Mongan, who is a Master Certified Fire and Smoke Restorer and a Master Water Restorer, and Kevin Lancaster, our Vice President of Operations and our General Manager, who is a Master Fire and Smoke Restorer, a Master Water Restorer, as well as a Master Textile Cleaner.  We are proud of our SERVPRO of Roanoke team, and we take pride in their education and development in our field of work.  Congratulations to Mikee Bogan for taking his IICRC certifications to the next level!

Bigs in Blue

11/12/2018 (Permalink)

SERVPRO of Roanoke County is a proud sponsor of the Bigs in Blue program with Big Brothers Big Sisters.

The Bigs in Blue program is built on the belief that trust and understanding in a community are developed one relationship at a time. A police officer who volunteers to be part of Bigs in Blue will be matched with a child facing adversity in the community. Many children in our area see law enforcement officers solely as authority figures, not as regular people in our communities. Bigs in Blue will not only enable youth to bond with caring, supportive officers, but will also enable officers to get to know the community they serve. Win-Win for all!

The local goal is to match 30 children with law enforcement officers across Southwest Virginia in 2017. All officers in the police departments, fire departments, sheriff's office and emergency response agencies are invited to make a difference in a child's life by becoming a Big.

WE'RE HIRING!

10/15/2018 (Permalink)

SERVPRO of Roanoke is looking for new members for our growing team!  Check out the descriptions below and see if you are a good fit for our SERVPRO family.   

Accounting & Human Resource Administrator

Do you love working with people? Are you both strategic and hands-on? Do you love focusing on the customer?
Then, don’t miss your chance to join our Franchise as a new Accounting & Human Resource Administrator. In this position, you will be making a difference each day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our franchise is seeking someone who is a true ‘people person’. Someone who is dynamic, organized, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership.

Does this sound like you?  Click here to learn more about the job description and responsibilities and to learn how you can apply today!

Production Technician

Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Production Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Does this sound like you?  Click here to learn more about the job description and responsibilities and to learn how you can apply today!

Alisha's Last Day

9/21/2018 (Permalink)

We are sad to see our amazing accounting clerk go after almost 4 years working with us here at SERVPRO of Roanoke, but we are so thankful for the time we got to share with her!  Alisha is going to be switching to staying full-time with her wonderful son, but we hope she will still stop in to see us every once in a while! She has been a true asset to our office team since the start of her SERVPRO career.  Whether she is communicating with customers over the phone, working on bookkeeping, or helping to manage job file activity, Alisha always kept a positive attitude flowing throughout the office.

From all of SERVPRO, we wish Alisha the best of luck, and we will miss you!

Rock A Tee Day

9/14/2018 (Permalink)

Why SERVPRO Rock A Tee Day Our Team in their Rock A Tee Shirts!

Here at SERVPRO of Roanoke, we are proud to help support the Ronald McDonald House Charities of Southwest Virginia during their annual Rock A Tee day.

The Ronald McDonald House Charities keeps families from all around with sick children close to each other and provides them with the care and resources they need.   

Their Mission is, "Ronald McDonald House Charities of Southwest Virginia provides the Ronald McDonald House, a comfortable and supportive, 'home-away-from-home' for the families of sick and injured children who must come to the Roanoke area for medical treatment, and the Ronald McDonald Family Room, a respite area for parents to rest and regroup, steps away from their child's bedside."

The Rock A Tee day is an annual fundraising event that helps provide comfort, support, and care for the families who may have seriously ill or injured children receiving treatment in our local hospitals.

To learn more about this awesome charity, click here!

National Get To Know Your Customers Day!

7/19/2018 (Permalink)

July 19, 2018 is National Get To Know Your Customers Day, and we want to do just that, but not just today, every day!  When we are working with our customers, it is usually due to the aftermath of some type of damage, whether that be flooding, fire, or even just the need for a general cleaning or air duct cleaning.  During these times we strive to make genuine connections with our customers so that we can help improve their situation as seamlessly as possible.  In order to get an even better understanding of our customers, and the experiences they've had with us, we would like to welcome you to leave us feedback.

Have you worked with us in the past?  How was your experience?  How can we improve our services to provide you with a better customer experience?  

How You Can Share:

Leave us a review on our  Facebook Page

or our Google Page:Google Page

or even feel free to give us a call at 540-389-5818 and leave us feedback!

AWARENESS MONTH

5/1/2018 (Permalink)

SERVPRO of Roanoke is kick-starting May with AWARENESS MONTH.  Each week of May will be dedicated to a different specialty topic; water, fire, mold, storm, and commercial.  We will be posting on all of our social media accounts, Facebook, Twitter, and Instagram daily with new facts, pictures, and tips on these topics.  It is important to be informed about these topics because they can cause serious issues for homes and businesses alike.  We want everyone to get the most out of their May, so check in on our pages to ensure you are getting informed on all of these tricky subjects! 

AWARENESS MONTH Schedule:

Week 1: Water

Week 2: Fire

Week 3: Mold

Week 4: Storm

Week 5: Commercial

Follow us on all of our social media platforms, and stay informed!

SERVPRO wins awards from 3 Chambers of Commerce

11/27/2017 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties have so much to be thankful for in the past year.  With our extensive community involvement, knowledgeable work force and high consumer satisfaction rating, we were able to win the following prestigious awards from our local Chamber of Commerce's.

SERVPRO of Roanoke has won the 2016 Small Business of the Year award from the Salem-Roanoke County Chamber of Commerce.

SERVPRO of Roanoke has also won the 2017 Business to Consumer category Small Business of the Year award from the Roanoke Regional Chamber of Commerce.

SERVPRO of Montgomery & Pulaski Counties has won the 2016 Business of the Year award from the Montgomery County Chamber of Commerce.

We are so honored and blessed. Thank you to all the Chambers for this honor and thank you to our employees who allowed us to make this happen.  We are so proud and will continue to strive to be the best remediation company around.