Recent Posts

Watch them Grow

7/19/2019 (Permalink)

At SERVPRO of Roanoke we want our customers to have the best experience. In order for that to happen we have to make sure our employees, who are more like family are having the best experience. One way for us to give back to our team is to invest in their growth and development. We offer all our team the chance to further their skill set and to become certified in the many services we offer. We love to promote our team and to give them a chance to shine as leaders. Even with a busy work schedule and a busy home life our employees continue to grow their certifications. When an employee completes a new training program or certification we bring them in front of everyone to take their pretty picture and for their fellow team to show them recognition. This past week we got to celebrate four members of our team on their newest achievement of becoming Certified Bio-Recovery Technicians through the American Bio Recovery Association. We are so proud of them and their many achievements in and out of work. 

A storm damaged my house. Now what?!

7/18/2019 (Permalink)

The damage a storm causes to a home can leave your life suddenly upended. In the first days after a storm, you might be overwhelmed with the damage, with everything you have to do and with concerns about getting your life back together. But careful planning can help you return to normalcy as quickly as possible

Take these steps to make life a little easier to get back to normal as soon as possible.

1. Safety First: Avoid power lines, mold, and open areas of murky water. You may need to leave your house until professionals can check it 

2. Document Damage: Take pictures before an impending storm of your home, protect important documents, and when it is safe to enter your home take pics of the damage.

3. Have a plan: If you know a large storm is coming to your area have a plan in place on where you will go, expense plan, and a plan to get back on track.

Rain Rain Go Away!

7/17/2019 (Permalink)

It is important to remember that floods caused by rain can occur anywhere, with floodwaters rising gradually or flash floods striking suddenly. Water's powerful force can easily overtake vehicles and people.

Safety tips for driving in heavy rain:

  • If you must drive in the rain, drive slowly and steadily.  Pull over and stop if it is raining so hard that you cannot see.
  • Six inches of water will reach the bottom of most passenger cars, causing loss of control or possible stalling.
  • One foot of water will float most vehicles.
  • Two feet of rushing water can sweep away most vehicles — including SUVs and pick-ups.
  • Stay away from water that electrical or power lines have fallen into; electric current passes through water easily.
  • Stay off your cell phone unless you must report severe injuries or call for help.

Safety tips for walking or cycling on urban trails:

  • When rain is falling, it’s best not to walk or bike near a river or stream, even on Denver’s paved urban bike and walking trails; water flow can quickly increase and flooding can occur without notice.
  • Move to higher ground and never go into a culvert! If you are on a streamside trail during a rainstorm use the alternate trail up to street level to avoid underpasses and culverts.
  • NEVER take shelter in a culvert, under a bridge, or in an enclosed space, especially in low elevations by rivers and streams. Always go to higher ground out of the flow of water.
  • Do not walk or bike through moving water. Six inches of moving water can cause a person to fall.
  • If lightning is present, do not stand under or near an isolated tree or group of trees.
  • Never allow children to play around streams, drainage ditches or viaducts, storm drains or flooded areas.

Localized street flooding:

  • In underpasses and some areas that are geographical low-points, water cannot be expected to disappear down the storm inlets instantly; the pace and volume of the rainfall may be too quick and too great to immediately drain off. It takes time for the system to accommodate the rainfall.
  • If you know that your street tends to flood because it is located in a low point, be sure to move your vehicles to higher ground whenever rain is forecast.

Flooded buildings and basements:

Residents with flooded basements or buildings are advised to contact their insurance companies immediately to find out what cleanup and repair work is covered. Other recommended steps include:

  • Turn off the electricity at your building even if the electric company  has turned off the main supply line or power is out. Primary power may be restored when you are not ready.
  • Take pictures/videos and thoroughly document damages, cleanup, and repairs.
  • Open windows and ventilate well.
  • LOOK BEFORE YOU STEP: Floors and stairs can be covered with slippery mud and/or covered with hazardous debris.

Visit this site for more information on rainy storm preparedness:

Dont Let Stormy Weather Ruin your Vacation

7/17/2019 (Permalink)

Hurricane season is June 1 through November 30, peaking in mid-August to late October. Here are traveling and safety tips so storm damage has little to know damage on your vacation.

  • Hurricanes can disrupt flights and you may be separated from your baggage. You can minimize this inconvenience by packing necessities in your carry-on bags. Also, our travel insurance plans can reimburse you if you need to buy necessary items if your bags are delayed more than 12-24 hours, depending on your plan.
  • It's tempting to completely unplug on vacation, but advance warning about hurricanes is not always guaranteed. We recommend you keep up-to-date on the latest information about possible storms before and during your trip.
  • If you're truly concerned about a hurricane impacting your travel plans, consider taking a cruise to your destination as they are more flexible than flights and can detour to alternative ports.

Families or groups traveling together should make an emergency plan to determine where they are going to meet and how they will get there. Additionally, they should check with their accommodation provider to see if they can access an emergency kit with a radio, water, food and other survival basics, if necessary.

Water Damage in Your Business? We can Help!

7/16/2019 (Permalink)

Flooding and water damage events in Roanoke commercial properties are often complex with numerous issues that require a knowledgeable and flexible response.  Whether we're dealing with a small water cleanup or a large scale water event, we work quickly to assess each unique situation and isolate the damaged area.  In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budget.  We understand that every hour spent cleaning up is an hour lost revenue & productivity.  So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need.

About SERVPRO of Roanoke

SERVPRO of Roanoke specializes in the cleanup and restoration of commercial and residential property after a water damage event.  Our staff is highly trained and certified in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property!

Bathroom Fun For Baby Nightmare for Parents

7/16/2019 (Permalink)

If you have little ones chances are you have or will experienced the not so  fun joy of a toilet overflowing. With little ones it is usually rubber duckies and what ever item looks fun for them to see going down the drain. If caught quickly this is typically a quick fix but if left unattended a toilet can overflow out of the bowl and to your beautiful bathroom floors. It may seem minor but this could lead to water damage, mold, and possible bio hazard( sewage water). If this happens here are a few steps if you feel it safe you can take on your own:

1. confirm what is actually clogging the toilet ( toys, toilet paper etc.)

2. scoop the water out of the bowl and clean up spillage 

3. use a plunger

4. use an auger

5. purchase a de-clogger

6. stop water from flowing into the toilet bowl

7. call a professional ( if the previous steps do not work you can always call a professional to fix the clog and repair any damage caused)

Smoke and Soot Facts

7/8/2019 (Permalink)

Smoke and soot are both very invasive and can penetrate various cavities within your home, causing hidden damage and odor.  Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke And Soot Facts

  • Hot smoke migrates to cooler areas and upper levels of a structure
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types Of Smoke

There are two different types of smoke: wet and dry.  As a result, there are different types of soot residue after a fire.  Before restoration begins, SERVPRO of Roanoke will test the soot to determine which type of smoke damage occurred.  The cleaning procedures will then be based on the information identified during pretesting.  Here is some additional information:

Wet Smoke - Plastic and Rubber

  • Low heat, smoldering
  • Pungent odor, sticky, smeary.
  • Smoke webs from a wet smoke are more difficult to clean 

Dry Smoke - Paper and Wood

  • high temperatures, fast burning
  • heat rises and therefore the smoke rises

Protein Fire Residue - Produced by evaporation of mater rather than from a fire

  • Virtually invisible
  • Discolors paints and varnishes
  • extremely pungent odor

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your treat your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today!

SERVPRO of Roanoke


Water damage? Now what?

7/8/2019 (Permalink)

We Answer the Phone Ready to Help

Give us a Call Today - SERVPRO of Roanoke 

We understand that when you call us, you may be feeling confused, stressed, and vulnerable.  You need an expert to guide you through this crisis.  SERVPRO of Roanoke has the specific water damage training and experience to help you through this tough time.  We specialize in water damage restoration - in fact, it's the cornerstone of our business.

What to Expect When You Call

When you call, we will ask several questions regarding your water damage emergency.  These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions including:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address where the water damage occurred
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Roanoke

SERVPRO of Roanoke specialized in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event.  Our staff is highly trained in property damage restoration.  From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Main Water shut off?

7/8/2019 (Permalink)

Knowing how and where to shut off your home's water supply is as important as knowing how and where to turn-off or reset an electric breaker or replace a fuse.

Every home was required to have a main water shut-off valve installed during initial construction.  So for most emergencies, shutting-off the proper inside valve is very important.


The shut-off valve is typically located near the front foundation wall.  The main water may have come through the concrete floor or through the wall.  The valve is typically within 3-5 feet of where the main water enters.  In some cases, the main water may enter in a different area, like a laundry room, up through the floor, near the water heater or furnace.

Crawl Space Plus a Basement

The shut-off valve may be where the water enters the basement or in some older homes, the shut-off may be inside the crawl space.  If the latter is true, you may want to consider a secondary valve located in the basement.

Crawl Space With No Basement

The shut-off valve will typically be located near the water heater or under the kitchen sink, but anywhere is possible.  As with a situation where there are a crawlspace and a basement, the valve may be inside the crawlspace; in which case, you may want to consider a secondary valve located up in the living space (near the water heater or under a sink).

Slab-On-Grade Construction

The shut-off valve will typically be located near the water heater or under the kitchen sink, but anywhere is possible.

SERVPRO of Roanoke will provide you free water shut off tags for your home.  Call us today and get yours!

Coffee in the Workplace

7/8/2019 (Permalink)

Like most offices Coffee is everyone's best friend. But what do you do when a cup slips out of someones hand on to the carpet at work ? Here are a few steps to make your work carpet like new 

Step One:

Always start with water!  If you catch the spill immediately, take a clean towel and blot blot blot.  Start at the edges and work your way to the middle.  Spray with water and repeat until the coffee is all removed.  On a still wet stain, this may be all you need to do.

Step Two:

Still stained?  Try foamy white shaving cream.  Gently run into the carpet without pressing (you don't want to push the stain in further).  Allow to stand for a few minutes, then blot.  To rinse, spray with water and blot.  Repeat the process until it is completely rinsed.

Step Three:

Got an already dry stain?  No problem!  Make a baking soda and water paste, run into the carpet, and allow to dry.  Once dry, vacuum up the powder.  You should be stain free!

Step Four:

Stain a tad more stubborn?  Mix one part white vinegar, two parts water and spray directly to the stained area.  Blot with a clean dry towel.  Rinse by spraying water and thoroughly blotting.  Repeat the rinse until all the vinegar is removed.

Step Five:

Once your stain is gone, take a dry towel and lay it over the still wet area, stomp your feet over the towel to remove excess moisture.  Once this area is dry, vacuum to return the carpet to its normal texture.