Recent Posts

We're Hiring

12/2/2019 (Permalink)

Production Technician

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Production Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! Can't wait to have you apart of our team !

Feeding America

10/17/2019 (Permalink)

large group of people standing in front of a green sign for feeding america smiling Owners Quinn and Lisa Mongan and Marketing Coordinator Jamie Dillard volunteering at Feeding America

We believe the most important part of being a great company is Service. Not just customer service but service to the community. When you meet an employee in our office you will find out quickly we are passionate about our town. Most of our SERVPRO family volunteers time at one or more service organization regularly. We love to give back to the town we serve our customers become more like family. Owners Quinn and Lisa Mongan and Marketing Coordinator recently got the opportunity to help pack meals for seniors at our local Feeding America facility. Food severity is a large problem here in the Valley and Feeding America is on the front lines helping. It was a very humbling experience to see how some of our local seniors are living day to day. We are incredibly thankful for the opportunity and looking forward to doing it again.

Know The Fire Facts

10/17/2019 (Permalink)

October is Fire Prevention Month, so it is the perfect time for you to start getting educated on all things fire prevention related!  Below are facts provided by the National Fire Protection Association to help get the word out on how dangerous, common, and preventable home fire damages can be!

Home Fires

  • S. fire departments respond to an average of one home fire every 86 seconds.
  • Between 2011 and 2015, U.S. fire departments responded to an average of 358,500 home structure fires per year. These fires caused 12,300 civilian injuries, 2,510 civilian deaths, and $6.7 billion in direct damage.
  • On average, seven people per day die in U.S. home fires.
  • Cooking is the leading cause of home fires and home-fire injuries.
  • For decades, smoking has been the leading cause of home-fire deaths.
  • Heating equipment was involved in one in every five home-fire deaths.

Fire Prevention from NFPA

10/17/2019 (Permalink)

These year the theme for NFPA’s Fire Prevention Week is Not every hero wears a cape. PLAN and PRACTICE your ESCAPE! We will be sharing tips and facts all month to help you plan and practice in case of emergencies.

The NFPA States the Following:

Did you know?
In a typical home fire, you may have as little as one to two minutes to escape safely from the time the smoke alarm sounds. Escape planning and practice can help you make the most of the time you have, giving everyone enough time to get out. In a fire, mere seconds can mean the difference between a safe escape and a tragedy. Fire safety education isn’t just for school children. Teenagers, adults, and the elderly are also at risk in fires, making it important for every member of the community to take some time every October during Fire Prevention Week to make sure they understand how to stay safe in case of a fire.


9/10/2019 (Permalink)

man at desk with plastic pink flamigoes all around him holding a sign saying you've been flocked Here our Production Manager was "flocked" by our Marketing Coordinator.

For the last 5 years Marketing Manager Kayla has been a team captain of SERVPRO HEROES for JDRF’s One Walk. JDRF is a nonprofit organization that raises awareness and funding to help find the cure for Type 1 diabetes. One of our production managers actually has Type 1 diabetes so this is a cause very near and dear to us. We do “flocking” , bake sales, dinners, and t-shirts to raise funds for our team. Our whole team gets involved in the fun for a great cause. The One Walk is truly something everyone looks forward to every year. This year the walk will take place at Elmwood park on September 22nd. We are excited to flood the park with orange and green as the SERVPRO HEROES Team.

Roanoke Valley SPCA

9/10/2019 (Permalink)

5 women standing up holding pet food and supplies in front of a wall that says SERVPRO A few members from our team showing what team work can do!

We believe very strongly in serving in our community. Our team recently got to participate in a food drive for The Roanoke Valley SPCA, a local animal shelter. Many of our employees are fur parents and jumped at the idea of being able to help. We asked in our weekly meeting for team support and boy did they show up. We filled the box from the SPCA to the top and beyond with toys, food, blankets and treats. The Roanoke Valley SPCA is located in Roanoke, Virginia and they provide a safe home and care for animals as long as they need. They open their doors for fostering two weeks at a time and for the best part adoptions. You can find more information on this organization by checking out their site

Hurricane Preparedness

9/9/2019 (Permalink)

Hurricanes are usually accompanied by powerful winds, heavy rainfall, storm surges, and coastal and inland flooding, which means that even though we are inland from the ocean, we still need to be prepared.  

How You Can Start Preparing Now:

Know Our Area's Risk of Hurricanes

While the Roanoke area is not at a high risk for hurricanes, we still are susceptible to the storms that result from them.  Heavy rainfall and high winds are both something our area needs to be aware and cautious of.  

Stock Up On The Necessities

It is not uncommon for these larger storms to lead to power outages.  Make sure you are stocked up on water, food, batteries for flashlights, and anything else you may need to feel more comfortable during a power outage.  Keeping your cellphones fully charged as the storm nears is also smart; being able to contact family, friends, and first responders is always important!

Stay Informed

Keep an eye on our local news and weather alerts, for information regarding the storm.  Staying alert for flash flood warnings and strong wind advisories can help keep you and your family safe throughout the storm.

Have a Backup Plan

If your home is in an area prone to flash flooding, have a backup plan!  Call relatives and friends and make a plan to visit a home in a safer location during the storm!

For more information on hurricane preparedness, visit 

You can also check for more ways to keep your home sage

If you find your home has been affected by damage as a result of the storm, call SERVPRO of Roanoke at 540-389-5818, and we will make it, "Like it never even happened."

Watch them Grow

7/19/2019 (Permalink)

At SERVPRO of Roanoke we want our customers to have the best experience. In order for that to happen we have to make sure our employees, who are more like family are having the best experience. One way for us to give back to our team is to invest in their growth and development. We offer all our team the chance to further their skill set and to become certified in the many services we offer. We love to promote our team and to give them a chance to shine as leaders. Even with a busy work schedule and a busy home life our employees continue to grow their certifications. When an employee completes a new training program or certification we bring them in front of everyone to take their pretty picture and for their fellow team to show them recognition. This past week we got to celebrate four members of our team on their newest achievement of becoming Certified Bio-Recovery Technicians through the American Bio Recovery Association. We are so proud of them and their many achievements in and out of work. 

A storm damaged my house. Now what?!

7/18/2019 (Permalink)

The damage a storm causes to a home can leave your life suddenly upended. In the first days after a storm, you might be overwhelmed with the damage, with everything you have to do and with concerns about getting your life back together. But careful planning can help you return to normalcy as quickly as possible

Take these steps to make life a little easier to get back to normal as soon as possible.

1. Safety First: Avoid power lines, mold, and open areas of murky water. You may need to leave your house until professionals can check it 

2. Document Damage: Take pictures before an impending storm of your home, protect important documents, and when it is safe to enter your home take pics of the damage.

3. Have a plan: If you know a large storm is coming to your area have a plan in place on where you will go, expense plan, and a plan to get back on track.

Rain Rain Go Away!

7/17/2019 (Permalink)

It is important to remember that floods caused by rain can occur anywhere, with floodwaters rising gradually or flash floods striking suddenly. Water's powerful force can easily overtake vehicles and people.

Safety tips for driving in heavy rain:

  • If you must drive in the rain, drive slowly and steadily.  Pull over and stop if it is raining so hard that you cannot see.
  • Six inches of water will reach the bottom of most passenger cars, causing loss of control or possible stalling.
  • One foot of water will float most vehicles.
  • Two feet of rushing water can sweep away most vehicles — including SUVs and pick-ups.
  • Stay away from water that electrical or power lines have fallen into; electric current passes through water easily.
  • Stay off your cell phone unless you must report severe injuries or call for help.

Safety tips for walking or cycling on urban trails:

  • When rain is falling, it’s best not to walk or bike near a river or stream, even on Denver’s paved urban bike and walking trails; water flow can quickly increase and flooding can occur without notice.
  • Move to higher ground and never go into a culvert! If you are on a streamside trail during a rainstorm use the alternate trail up to street level to avoid underpasses and culverts.
  • NEVER take shelter in a culvert, under a bridge, or in an enclosed space, especially in low elevations by rivers and streams. Always go to higher ground out of the flow of water.
  • Do not walk or bike through moving water. Six inches of moving water can cause a person to fall.
  • If lightning is present, do not stand under or near an isolated tree or group of trees.
  • Never allow children to play around streams, drainage ditches or viaducts, storm drains or flooded areas.

Localized street flooding:

  • In underpasses and some areas that are geographical low-points, water cannot be expected to disappear down the storm inlets instantly; the pace and volume of the rainfall may be too quick and too great to immediately drain off. It takes time for the system to accommodate the rainfall.
  • If you know that your street tends to flood because it is located in a low point, be sure to move your vehicles to higher ground whenever rain is forecast.

Flooded buildings and basements:

Residents with flooded basements or buildings are advised to contact their insurance companies immediately to find out what cleanup and repair work is covered. Other recommended steps include:

  • Turn off the electricity at your building even if the electric company  has turned off the main supply line or power is out. Primary power may be restored when you are not ready.
  • Take pictures/videos and thoroughly document damages, cleanup, and repairs.
  • Open windows and ventilate well.
  • LOOK BEFORE YOU STEP: Floors and stairs can be covered with slippery mud and/or covered with hazardous debris.

Visit this site for more information on rainy storm preparedness: