Recent Posts

Three IICRC Master Certified Technicians

2/12/2019 (Permalink)

Why SERVPRO Three IICRC Master Certified Technicians Our 3 IICRC Master Certified Technicians

SERVPRO of Roanoke County is proud to announce that we now have three IICRC Master Certified Technicians on our team.  This morning we presented Mikee Bogan, One of our Production Managers, with his Master Fire and Smoke Restorer Certificate.  He now joins our owner, Quinn Mongan, who is a Master Certified Fire and Smoke Restorer and a Master Water Restorer, and Kevin Lancaster, our Vice President of Operations and our General Manager, who is a Master Fire and Smoke Restorer, a Master Water Restorer, as well as a Master Textile Cleaner.  We are proud of our SERVPRO of Roanoke team, and we take pride in their education and development in our field of work.  Congratulations to Mikee Bogan for taking his IICRC certifications to the next level!

Bigs in Blue

11/12/2018 (Permalink)

SERVPRO of Roanoke County is a proud sponsor of the Bigs in Blue program with Big Brothers Big Sisters.

The Bigs in Blue program is built on the belief that trust and understanding in a community are developed one relationship at a time. A police officer who volunteers to be part of Bigs in Blue will be matched with a child facing adversity in the community. Many children in our area see law enforcement officers solely as authority figures, not as regular people in our communities. Bigs in Blue will not only enable youth to bond with caring, supportive officers, but will also enable officers to get to know the community they serve. Win-Win for all!

The local goal is to match 30 children with law enforcement officers across Southwest Virginia in 2017. All officers in the police departments, fire departments, sheriff's office and emergency response agencies are invited to make a difference in a child's life by becoming a Big.

Know the Facts!

10/15/2018 (Permalink)

October is Fire Prevention Month, so it is the perfect time for you to start getting educated on all things fire prevention related!  Below are facts provided by the National Fire Protection Association to help get the word out on how dangerous, common, and preventable home fire damages can be!

Home Fires

  • U.S. fire departments respond to an average of one home fire every 86 seconds.
  • Between 2011 and 2015, U.S. fire departments responded to an average of 358,500 home structure fires per year. These fires caused 12,300 civilian injuries, 2,510 civilian deaths, and $6.7 billion in direct damage.
  • On average, seven people per day die in U.S. home fires.
  • Cooking is the leading cause of home fires and home-fire injuries.
  • For decades, smoking has been the leading cause of home-fire deaths.
  • Heating equipment was involved in one in every five home-fire deaths.

For more facts or information on fire protection and prevention click here!


10/15/2018 (Permalink)

SERVPRO of Roanoke is looking for new members for our growing team!  Check out the descriptions below and see if you are a good fit for our SERVPRO family.   

Accounting & Human Resource Administrator

Do you love working with people? Are you both strategic and hands-on? Do you love focusing on the customer?
Then, don’t miss your chance to join our Franchise as a new Accounting & Human Resource Administrator. In this position, you will be making a difference each day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our franchise is seeking someone who is a true ‘people person’. Someone who is dynamic, organized, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership.

Does this sound like you?  Click here to learn more about the job description and responsibilities and to learn how you can apply today!

Production Technician

Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Production Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Does this sound like you?  Click here to learn more about the job description and responsibilities and to learn how you can apply today!

"Look, Listen, Learn"

10/8/2018 (Permalink)

Even though we are dedicating the whole month of October to keeping you educated and up to date on everything Fire Prevention, this week is the week The National Fire Protection Association has deemed Fire Prevention Week!  This year's theme is "Look. Listen. Learn. Be aware. Fire can happen anywhere.™”  This theme does not only focus on how to be more contentious of how you can prevent potential fires, but it also focuses on how to react if you are ever put in a situation where a fire does occur.

The NFPA States the Following:

"Look" for places a fire could start.  Take a good look around your home.  Identify potential fire hazards and take care of them.

"Listen" for the sound of the smoke alarm.  You could have only minutes to escape safely once the smoke alarm sounds.  Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

"Learn" two ways out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

Preparation can make all the difference when it comes to fire safety and prevention, so act now and make sure you and your family are all informed!

Alisha's Last Day

9/21/2018 (Permalink)

We are sad to see our amazing accounting clerk go after almost 4 years working with us here at SERVPRO of Roanoke, but we are so thankful for the time we got to share with her!  Alisha is going to be switching to staying full-time with her wonderful son, but we hope she will still stop in to see us every once in a while! She has been a true asset to our office team since the start of her SERVPRO career.  Whether she is communicating with customers over the phone, working on bookkeeping, or helping to manage job file activity, Alisha always kept a positive attitude flowing throughout the office.

From all of SERVPRO, we wish Alisha the best of luck, and we will miss you!

Rock A Tee Day

9/14/2018 (Permalink)

Why SERVPRO Rock A Tee Day Our Team in their Rock A Tee Shirts!

Here at SERVPRO of Roanoke, we are proud to help support the Ronald McDonald House Charities of Southwest Virginia during their annual Rock A Tee day.

The Ronald McDonald House Charities keeps families from all around with sick children close to each other and provides them with the care and resources they need.   

Their Mission is, "Ronald McDonald House Charities of Southwest Virginia provides the Ronald McDonald House, a comfortable and supportive, 'home-away-from-home' for the families of sick and injured children who must come to the Roanoke area for medical treatment, and the Ronald McDonald Family Room, a respite area for parents to rest and regroup, steps away from their child's bedside."

The Rock A Tee day is an annual fundraising event that helps provide comfort, support, and care for the families who may have seriously ill or injured children receiving treatment in our local hospitals.

To learn more about this awesome charity, click here!

Hurricane Preparedness

9/10/2018 (Permalink)

With Hurricane Florence growing and making its way towards the shore, it is important to start preparing for the possibility of the storm.  Hurricanes are usually accompanied by powerful winds, heavy rainfall, storm surges, and coastal and inland flooding, which means that even though we are inland from the ocean, we still need to be prepared.  

How You Can Start Preparing Now:

Know Our Area's Risk of Hurricanes:

While the Roanoke area is not at a high risk for hurricanes, we still are susceptible to the storms that result from them.  Heavy rainfall and high winds are both something our area needs to be aware and cautious of.  

Stock Up On The Necessities

It is not uncommon for these larger storms to lead to power outages.  Make sure you are stocked up on water, food, batteries for flashlights, and anything else you may need to feel more comfortable during a power outage.  Keeping your cellphones fully charged as the storm nears is also smart; being able to contact family, friends, and first responders is always important!

Stay Informed

Keep an eye on our local news and weather alerts, for information regardings the storm.  Staying alert for flash flood warnings and strong wind advisories can help keep you and your family safe throughout the storm.

Have a Backup Plan

If your home is in an area prone to flash flooding, have a backup plan!  Call relatives and friends and make a plan to visit a home in a safer location during the storm!

For more information on hurricane preparedness, visit !

If you find your home has been affected by damage as a result of the storm, call SERVPRO of Roanoke at 540-389-5818, and we will make it, "Like it never even happened."

Biohazard, Trauma, and Crime Scene Cleanup in Roanoke

7/30/2018 (Permalink)


The last thing you want to worry about following a trauma or crime scene that occurred in your home is the cleanup.  These traumatic events are overwhelming enough without having to worry about the logistics of getting your home back to a normal state, and this is where SERVPRO of Roanoke comes in. 

How We Can Help:

At SERVPRO of Roanoke, we send our highly trained technicians to help return your home back to a safe and livable condition.  Taking all the necessary precautions to ensure the safety of both our crew, and anyone else working around them, we will remove all bloodborne pathogens, arson/vandalism, methamphetamine labs, crime scene residues, sewage backups, and mold situations that may be affecting your home or business.  Our professionals are available 24/7 for reliable biohazard, trauma, and crime scene cleanup and restoration services to both residential and commercial properties.  Our technicians are trained in accordance with OSHA, EPA, and state and local health regulations to ensure they are working in the safest and most effective way possible.  SERVPRO of Roanoke will help turn an unsafe environment back to its clean, safe state.

Call SERVPRO of Roanoke at 540-389-5818 !

National Get To Know Your Customers Day!

7/19/2018 (Permalink)

July 19, 2018 is National Get To Know Your Customers Day, and we want to do just that, but not just today, every day!  When we are working with our customers, it is usually due to the aftermath of some type of damage, whether that be flooding, fire, or even just the need for a general cleaning or air duct cleaning.  During these times we strive to make genuine connections with our customers so that we can help improve their situation as seamlessly as possible.  In order to get an even better understanding of our customers, and the experiences they've had with us, we would like to welcome you to leave us feedback.

Have you worked with us in the past?  How was your experience?  How can we improve our services to provide you with a better customer experience?  

How You Can Share:

Leave us a review on our  Facebook Page

or our Google Page:Google Page

or even feel free to give us a call at 540-389-5818 and leave us feedback!